Terms and Conditions
Last updated: 2026
1. Introduction
Welcome to Open Message. By accessing our website or using our messaging services, you agree to follow these Terms and Conditions.
2. Services
Open Message provides business messaging solutions including WhatsApp messaging, RCS messaging, SMS campaigns, voice call campaigns, automation, chatbot support, customer follow-ups and promotional communication services.
3. User Responsibilities
You agree to provide accurate business information, valid contact details and necessary approvals for using our services. You must not use our services for illegal, misleading, abusive or spam-related activities.
4. Consent for Communication
By submitting your details through our website forms, you agree to receive messages, calls, updates and promotional communication from Open Message through WhatsApp, RCS, SMS, email or phone calls.
5. Payments and Charges
Service charges, campaign costs, platform charges or message credits will be communicated before activation. Payments once made for setup, activation, wallet recharge or campaign services may not be refundable unless specifically agreed in writing.
6. Third-Party Platforms
Our services may depend on third-party platforms such as WhatsApp Business API, Meta, telecom providers, RCS providers, SMS gateways and other technology partners. Service delivery may be affected by their policies, approvals, downtime or technical issues.
7. Content Responsibility
The client is responsible for the content, contact database, offers, claims and communication shared through campaigns. Open Message may reject or pause content that violates platform rules, legal requirements or compliance standards.
8. Service Availability
We aim to provide smooth and reliable service, but we do not guarantee uninterrupted access. Campaign delivery, read rates, responses or conversions may vary based on customer availability, platform rules, number validity and network conditions.
9. Limitation of Liability
Open Message will not be liable for business loss, revenue loss, data loss, account restrictions, delayed approvals, failed deliveries or indirect damages caused due to misuse, third-party platform issues or policy violations.
10. Changes to Terms
We may update these Terms and Conditions at any time. Continued use of our website or services after changes means you accept the updated terms.
11. Contact
For questions regarding these Terms and Conditions, please contact Open Message through the contact details provided on our website.